00724nam a2200217 c 4500001001500000005001500015008004100030040001900071041001300090049001800103052002100121056001300142082001400155100004800169245006400217260003600281300002600317502008900343653005100432963002300483KDM199722446  19970828163838970828s1996    kjka       QB 000   kor    a011001c0110010 akorbeng0 lEM1562714fDM01a325.1b강841ㄱ  a325.1240 a658.42191 a강임철,g姜壬喆,d1966-0KAC20172081310a고객지원 프로세스의 리엔지니어링/d姜壬喆  a광주:b全南大學校,c1996  a74장:b삽도;c26cm0 a학위논문(석사) --b전남대학교 경영대학원:c생산관리전공,d1996  a고객지원a프로세스a리엔지니어링  a생산관리전공