01161nam a2200289 c 4500001001300000005001500013008004100028010001600069020002800085040001300113042000800126049001300134050002300147052001800170082001700188100004200205245011700247260005800364300002400422504002000446505026000466650002700726653006000753700001800813950001300831963002700844WMO20031513920031112155740020205s2002    us            001   eng    a? 02001475   a1578512549 (alk. paper)  aDLCcDLC  apcc0 lWM392262 0aHD58.8b.K645 200202a658.406bK87h0 a658.4/062211 aKotter, John P.,d1947-0KAC20010087711a(The)heart of change:breal-life stories of how people change their organizations/dJohn P. Kotter, Dan S. Cohen  aBoston, Mass.:bHarvard Business School Press,cc2002  axiv, 190 p.;c25 cm  aIncludes index.0 aIntroduction : the heart of change -- Increase urgency -- Build the guiding team -- Get the vision right -- Communicate for buy-in -- Empower action -- Create short-term wins -- Don't let up -- Make change stick -- Conclusion : we see, we feel, we change. 0aOrganizational change.  aHEARTaCHANGEaREAL LIFE STORIESaPEOPLEaORGANIZATIONS1 aCohen, Dan S.0 bGBP11.09  aOrganizationalachange